Customer
Bill of Rights: At
Gray Connective, we are focused on providing you with a remarkable
experience. All
Gray Connective customers receive a call back within 24 hours
and our products and performance are 100% guaranteed. Our Customer
Bill of Rights ensures that your expectations are exceeded in
all phases of your project, from conception to successful completion.
Simplified Scheduling: Unlike many companies who schedule a window
of time for their jobs to start, Gray Connective performs with
your time schedule in mind. Just give us a call and we will promptly
lock in a scheduled day and a specific starting time for your
job! Our estimates and response times are quick and we’ll
adapt our scheduling to accommodate your production needs whenever
necessary. With Gray Connective, you are not left wondering when
your contractor will arrive to start your job!
Easy Quote: With Gray Connective’s Easy Quote system,
your quote is created and delivered promptly following your site
visit. Our quotes are simple and easy to understand, all fees
and costs are clearly presented, and there are no hidden fees.
Gray Connective’s Expert Estimators are also available
to review your quote in detail and answer any questions you may
have.
Client Connect: Login anytime
from anywhere with a computer and internet access and never worry
about the status of your project! We provide continuous updates
regarding the status of your request. Client Connect gives
you access to everything you need to know about you project – from
initial quote to scheduling and project delivery. Login
to Client Connect now to track your project’s status!
Rapid Response Team: Gray Connective’s
Rapid Response Team is on call 24/7/365 to respond to any emergency
issues. We work with you to ensure minimal downtime during
emergency situations. Just call our office and we deploy
our Rapid Response Team immediately to address any emergency
repairs. With Gray Connective’s Rapid Response Team,
you can be assured that someone will be there to help should
an emergency arise.
On
Site Into the Night: Gray Connective
is extremely passionate about completing projects in a timely
manner, especially during emergency situations. So much so,
that we’ve developed an “On
Site Into the Night” program to ensure that if your project
requires it, our installers remain on site through second or third
shift to ensure your emergency is handled. Once an emergency
job begins, a team of Gray Connective installation experts are
dedicated to work additional shifts to ensure the emergency project
is complete – into
the night if necessary!
Gray
Connective Certification: Gray
Connective trains all estimators and installers on the latest
technology, products and installation methods in the industry. We
provide our team members with “Gray Connective Certification”,
upon completion of all required training programs. This
internal certification process rewards employees for improving
their skills and knowledge and ensures our customers receive
optimal service.
Alternative Energy Grant Assist: Gray
Connective is in constant communication with all government and
funding organizations and receives regular updates regarding
alternative energy sources. We handle the entire grant process
for you, from application to receipt of grant money. Click
here for more information on Alternative Energy options. It’s
that simple!
Four-Market Focus: Gray Connective
focuses on four key market areas: electrical, network services,
security systems and alternative energy. By devoting ourselves
to only these four areas, we’ve acquired a wealth of knowledge
and skill that enables us to provide superior service to our
customers that our competitors simply can’t match.
Training Center: All
Gray Connective estimators and installers go through extensive
training in our onsite training center to ensure they are able
to expertly recommend and install the appropriate equipment that
meets your needs. Our
rigorous training program ensures our team members have the expertise
necessary to install equipment right the first time. We
provide continuous training to all team members on a monthly
basis, so we are always well prepared to serve our customers. By
providing the appropriate training, you receive a higher quality
of work and faster installation.
Expert Installation: At
Gray Connective, we provide expert installation of everything
from an electrical system to the most complex computer network
systems. Our
technicians install your system utilizing the latest standards
for installation and testing. At Gray Connective, we commit to
providing our customers with top quality installation, maintenance
and troubleshooting, resulting in high levels of customer satisfaction
down to the finest detail. Superior
Protection: In
these days of heightened security concerns, superior protection
against burglary, fire and industrial espionage is essential
in the business community. The complex requirements for these
systems are simply beyond the reach of companies that provide
home security and residential systems that are not designed
or certified to protect commercial establishments. We
specialize in security, fire, surveillance and access control
systems that are designed and certified especially for commercial
applications.
NABCEP
Certified: Gray Connective
is certified by NABCEP, a national certification for renewable
energy professionals who demonstrate a high level of commitment
to upholding ethical and professional practice. This certification
ensures your solar power equipment is installed right the
first time. All Gray Connective solar installation
experts are highly trained and familiar with all aspects
of installing and operating solar power equipment. With
Gray Connective, you are assured that your solar power equipment
is installed properly and will be supported by technicians
who have the appropriate expertise in alternate energy.
Green Advantage Certified: Gray
Connective is a Green Advantage® Certified practitioner with
a wealth of knowledge about healthy, high performance buildings.
Today's environmentally conscious client prefers structures that
are: energy and water efficient, durable and disaster resistant,
healthier and environmentally friendly. Green Advantage® certifies
Gray Connective’s knowledge of the latest in "green" building
practices, technologies and techniques.
